Return Policy

30 Day Policy:

Contact us for a return authorization before returning any merchandise. NO returns will be accepted without prior written or email approval from Eagle Eye Enterprise. Provide your name, order number, order date, item number, daytime telephone number, and reason for return. Shipping charges are non-refundable. All authorized returns must be freight prepaid.

You may return most products within 30 days of purchase for a refund (less restocking and S&H) if you are not completely satisfied. Products must be returned with unmarked product packaging and in original undamaged, new condition. All returns must be 100% complete, shipped freight prepaid and well packaged/protected with the RA number displayed on the exterior of the package. Credit subject to final inspection upon receipt.

The outer product-box must not be marked on, labeled or damaged.
Return merchandise to us within 30 days of your original receipt of order.
The product(s) must be returned in new, resalable condition.
All packaging materials, manuals, cords, etc. must be included.
Packaging materials must not be marked on, torn or damaged.
All manuals and warranty registration cards must be unmarked.
Return shipping expenses must be prepaid.

Electronic products with factory sealed packaging or tamperproof tape which requires cutting or tearing to open is non-returnable once opened. Incomplete returns or those not packaged the same as received cannot be accepted. Items showing signs of misuse or consumer abuse will not be accepted for credit. Items not acceptable for credit are returned to the customer at customers expense.

Defective Products:
You may return most products within 30 days of purchase that are defective in material and/or workmanship. Defective returns are for replacement or merchandise credit only. Products must be referred to the manufacturer after 30 days.

Shipping Damage and Errors:
Most products will be shipped through UPS. Damages are the responsibility of the carrier once the shipment is released from Eagle Eye Enterprise. Shipping damage claims must be filed through the appropriate carrier within 7 days of receipt. All boxes and packing materials must be saved for damage inspection by the carrier. All claims for shortages, mis-shipments, or mis-billings must be reported within 7 days of receipt.

Undeliverable or Refused Shipments:
Shipping fees are non-refundable. Customer is responsible for all shipping charges for unaccepted or refused delivery of shipments. Refused shipments will incur a 20% restocking fee.

Shipping for Backorders:
Before backordered items are shipped, a representative will contact you for release authorization. Backordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower. Backordered items stand alone, subject to normal shipping and handling charges.

Disclaimers:

All freight charges are subject to dimension/oversize carrier weight/size regulations which could effect standard shipping costs.

All approved returns will be credited at the Eagle Eye Enterprise selling price, less a 15% restocking charge (shipping not subject to credit). Allow 7-10 days for processing returns. Credit will not be issued until Eagle Eye Enterprise has received and examined the returned merchandise.

No unauthorized returns accepted, and no returns allowed after 30 days. Eagle Eye Enterprise reserves the right to refuse any return that does not meet the conditions stated above.

By placing an order, customer accepts all terms and policies stated herein.